Anna Lilja
For general information or to get in touch regarding collaborations, you can email at info@annalilja.com
For general information or to get in touch regarding collaborations, you can email at info@annalilja.com
Last updated: 251112
These terms and conditions apply between you as a customer and Annalilja.com. By placing an order, you accept the terms and conditions below.
Organization number: 556815-4370
Address: Kivra: 556815-4370, 106 31 Stockholm
E-mail: info@annalija.com
Website: annalilja.com
When you place an order, an order confirmation will be sent to the email address you provided. If you do not receive a confirmation, please check your spam folder or contact us. We reserve the right to cancel orders in the event of obvious incorrect prices, technical problems or suspected fraud.
All prices are stated in Swedish kronor (SEK) including VAT.
Payment
We use Stripe as our payment solution. You can pay with a debit card (Visa, Mastercard, American Express) as well as Apple Pay or Google Pay if supported. Your payment details are handled by Stripe according to applicable security standards (PCI-DSS). We never store your card details.
We deliver within Sweden.
Delivery method
We send packages with DHL and PostNord to agents.
Delivery time
Normal delivery time is 1–5 business days. During promotions or high volume, delivery may take slightly longer.
Shipping cost
The shipping cost is 49 SEK per order.
As a customer, you have a 14-day right of withdrawal according to the Distance Contracts Act. The withdrawal period begins on the day you receive the goods.
Conditions for returns
The item must be unused, in new condition and in original packaging if available.
Returns must be reported before the item is sent back.
The customer is responsible for return shipping unless otherwise stated.
How to make a return
Contact us at info@annalija.com with your order number and information about which products you want to return. You will then receive instructions on how to proceed.
Once we have received and approved the return, the amount will be refunded within 14 days via the same payment method used for the purchase.
We may refuse returns if the item is not in a condition that enables further sale.
If a product is faulty, you have the right to complain under the Consumer Sales Act. The right to complain is valid for three years from the date of purchase.
In case of a complaint, you should contact us via email and describe the error and attach a picture or video showing the problem. When the complaint is approved, a replacement product will be offered in the first place, followed by a repair and, ultimately, a refund.
If a package is not picked up and sent back to us, a fee of 149 kr to cover costs for return shipping, handling and administration.
Uncollected packages are not considered returns according to the Distance Contracts Act.
We process personal data in accordance with GDPR. See our privacy policy for information on how we handle and store customer data.
Stripe handles payment information as a data processor according to its terms.
This website uses cookies to improve functionality and user experience. You can find more information in our cookie policy.
We are not liable for indirect damages such as loss of profit, loss of data or interruption of operations. In the event of events beyond our control (force majeure), such as strikes, wars or natural disasters, delivery may be delayed.
We may change these terms and conditions. The terms and conditions that apply are those published on the website at the time of purchase.
For questions regarding ordering, delivery, returns or complaints:
E-mail: info@annalija.com
